At Wooloma (“we,” “us,” “our”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website wooloma.com, make a purchase, or interact with us in any way.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you make a purchase or create an account, we may collect:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (securely processed by third-party providers)

1.2 Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and time spent on the site
  • Cookies and tracking data

1.3 Communication Data

If you contact us via email, WhatsApp, or forms, we may store:

  • Messages
  • Contact details
  • Support history

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide shipping updates and customer support
  • Improve website performance and user experience
  • Customize product recommendations
  • Send promotional emails (optional & unsubscribable)
  • Prevent fraud and maintain security
  • Comply with legal requirements

We never sell your personal data to third parties.

3. Cookies and Tracking Technologies

We use cookies to:

  • Enable website functionality
  • Remember your preferences
  • Analyze site traffic and performance
  • Enhance shopping experience

You may disable cookies through your browser settings, but some features may not function correctly.

4. How We Share Your Information

Your information may be shared with trusted service providers, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping companies
  • Analytics and marketing platforms
  • Web hosting services

These partners only receive the information necessary to provide their services and must protect your data according to industry standards.

We do not sell, rent, or trade your personal information.

5. Data Storage and Security

We use industry-standard security measures to protect your data, including:

  • SSL (Secure Socket Layer) encryption
  • Encrypted payment processing
  • Access-controlled storage
  • Regular security audits

Despite our best efforts, no online transmission is 100% secure, but we maintain strict protocols to minimize risk.

6. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data
  • Correct inaccurate information
  • Delete your data (“Right to be forgotten”)
  • Restrict or object to data processing
  • Download/transfer your data
  • Withdraw email marketing consent at any time

To exercise these rights, contact us at:
📩 abdullahhandurak@gmail.com

7. Retention of Personal Information

We keep personal data only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Comply with legal and accounting obligations

After this period, data is securely deleted or anonymized.

8. Children’s Privacy

Wooloma does not knowingly collect information from children under the age of 13.
If you believe a child has provided us with personal data, contact us and we will promptly remove it.

9. International Data Transfers

If you access Wooloma from outside Türkiye, please note that your information may be processed and stored in servers located in different countries. We use measures to ensure your information is protected according to applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of the site after modifications means you accept the updated terms.